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FAQ's, Oven Wholesaler Within the UK

 

Please find below some of the most frequently asked questions about our Angel Commercial Ovens
 
 
 
 
 
 
 
 
 
1) What is the warranty period of EKA products?
 
All products are supplied with an impressive 2 year parts and labour guarantee. However, all products may be purchased on a parts only basis.
 
 
2) How many products are in the EKA range?
 
Here at Angel Commercial we currently stock a wide variety of convection ovens, provers and display cabinets, which are available for next day delivery. However, most models are available with either manual or digital controls and with laterals to hold either GN or 600mm x 400mm trays.
 
 
3) Where are EKA products produced?
 
All the EKA products are manufactured to high technical standards in Italy by Tecnoeka, who over the last 30 years have built an excellent reputation for robust build quality, reliability and attractive designs.
 
 
4) Are you planning to launch any new products?
 
We have just introduced the KCV 96P 5 Gas burner range cooker with electric convection in to our UK product line up. Following the successful launch of the recently developed KF966 UD 6.4kw convection oven we are now stocking this powerful 4 tray oven as part of our core range.
 
 
5) Do the ovens take gastronorm trays?
 
All of the large 3, 4,6, 10 and 12 ovens are available with gastronorm lateral supports. Tray size should be specified at time of order. Alternatively, spare later supports can be purchased and easily fitted to an existing machine.
 
 
6) Do you hold EKA spare parts?
 
As EKA ovens have been a success in the UK for over 10 years, we hold a comprehensive range of spare shelf racks, trays, lateral supports, door gaskets, door hinges, fan motors, thermostats, door glass and lamp bulbs for both the new and older models. Non standard spare parts from our manufacturer are normally available within 5-7 days.
 
 
7) As distributor, what sales and marketing support is available to me?
 
At Angel Commercial we consider ourselves as an extension of your team and therefore like to make all our marketing material available to you. We can easily provide all our distributors with images for catalogue, leaflet and website production, copies of our brochures, demonstration and show machines, bespoke leaflet design and excellent showroom stock discounts. Angel Commercial conduct a wide variety of magazine editorials and national advertising to promote the EKA brand and end user product awareness.
 
 
8) How do we know which commercial oven to choose?
 
Firstly, commercial ovens fall into 3 categories; deck, rack and convection. It is important to look at the products that are being produced and the volume of product being produced. Deck ovens are normally used for traditional baking where top and bottom heat is required. Rack ovens are mostly used where high volumes of similar products need to be baked consistently. And, convection ovens are normally used for anything that doesn’t meet the criteria of deck or rack ovens. Convection ovens are great where time, space and costs are constraints, there is a need for flexibility products. The EKA range of electric convection ovens incorporate a variety of features to ensure superb results are consistency achieved. Our counter top ovens are ideal for small to medium sized cafes, coffee shops, restaurants, takeaways, convenience stores and outside catering facilities. Perfect for cooking from frozen or fresh, including a wide of snack menus, bakery, meat, fish and dairy products. Our combination ovens provide three different methods of cooking: convection, steam and convection and steam together. This great versatility allows the chef to optimise any king of dish, even the most delicate, whilst preserving flavour, texture and nutritional content of the food. If in doubt, give us a shout, and we’ll help you out!
 
 
9) What is the difference between a static/ traditional oven and a convection oven?
 
With static / traditional cooking the heat is normally supplied from above and below, therefore for even cooking products need to be placed in the centre of the oven and turned. The advantage is that if cooking requires extra heat from above or below products can be positioned in the oven accordingly. With convection cooking heat is transferred to the foods by pre-heated air, forced to circulate within the cooking chamber. The heat quickly and uniformly reaches all parts of the chamber, enabling simultaneous cooking of different types of food (providing they have the same cooking temperature). The convection method is particularly suitable for defrosting, sterilising and drying mushrooms and fruit. Often choice of these types of oven can allow a business to improve their turnover by increasing the change to product range. Coupled with improving the product quality, reducing production times and energy savings, many businesses find these ovens to be a valuable investment.